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TrustHomi

Accessibility Statement

TrustHomi's commitment to making the site usable for everyone, our accessibility goals and how to report a barrier.

Last updated: 20 Oct 2026

Our Commitment

TrustHomi wants everyone to be able to find and book a handyman, including people with disabilities. We work toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

What We Do

  • Use semantic page structure, headings, landmarks and descriptive link text.
  • Provide text alternatives for meaningful images.
  • Design for keyboard navigation and visible focus.
  • Keep colour contrast and text sizing readable, and support browser zoom and responsive layouts.
  • Label form fields and give clear error messages in booking and sign-up forms.

Known Limitations

Some content is provided by Providers and customers, such as photos, videos and reviews, and may not always have text alternatives. Some third-party tools (maps, payment forms) have their own accessibility limits. We are working to improve both.

Feedback and Help

If you have trouble using any part of TrustHomi or need information in another format, tell us at contact@trusthomi.com, through Contact Us or Report a Problem. Include the page address, what you were trying to do and the assistive technology you use if any. We aim to respond within two business days and to offer an alternative way to complete your task.

Providers

Providers are independent businesses and are responsible for the accessibility of their own services and premises. See our Terms & Conditions.

Frequently Asked Questions

What standard do you follow?

We aim for WCAG 2.1 Level AA and keep improving.

Can I book without using the website?

If you cannot use the website, email us and we will help you with an alternative way to arrange a booking.